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    Come to FAQ section for common questions about Emhabit products and services.  

    Order-related Questions

    Q: How long is your order processing times?                                                                 
    A: Generally processing times are within 2-4 business days. However, it may also be extended or delayed on holidays or for
    special or severe incidents.
     
    Q: I have not received the shipping notification of my order, what should I do?
    A: It will take up to 24 hours to receive order shipping notifications. If you have not received your after 24 hours, please contact us at help@emhabit.com with your inquiry.
     
    Q: How can I track my order?                                                                             
    A: Once the order is confirmed, an email which contains the product you ordered along with a tracking number will be sent to you.
     
    Q: Where is my order/package now?                                                         
    A: Simply use the tracking number provided to get updates of your order location.
       
    Q: What should i do if the tracking number says the item was delivered, but i never got it?                                
    A: We suggest you double check your shipping address and see if it is correct and check with your friends or family members to see if they get the package for you or not. If not contact with the courier to know exactly where he put the package. If all fails, then come back to us for help.  
     
    Q: How can I cancel my order after it's being placed?
    A: If you created an account on checkout then you can easily cancel it after log in your account within 1 hours. If you ordered as a guest, please respond to the confirmation email that we sent to you or contact us at help@emhabit.com as soon as possible for order cancellation. However, probably 20% service fee will be charged by credit card provider.
     
    Q: Can i change my order, like reduce or increase order quantities, change color or size or change shipping address?       
    A: That depends the order status. If order has been shipped out, then it is impossible to make any changes. If not, then you can log in your account and make possible changes. For some popular color and size, you may unable to make the changes as you desired if they are running out of stock. If you don’t have an account, just send us an email for order changes.
     
    Q: How can I return/refund my order?                                                                        
    A: For return and refund, simply refer to our return and refund policies or send us an email via help@emhabit.com if you still have questions.
     
    Q: Can I return or exchange an in-store purchase online?
    A: No, you can’t. We would like to let you know that we don’t have a physical store right now. We sell only online.
     
    Q: Why my order gets canceled?
    A: If the items are nearly running out of stock and there are still many pending orders, we will processed orders based on the sequence of payment. If your order is not paid within 2 hours, then it will get canceled automatically and we will issue a full refund to you.
     
    Q: When will i get my refund?                                                                                   
    A: Normally, We will issue the refund after we confirm the return or after we confirm the order issue and will send you an order refund screenshot. But it will take 3-5 business days for bank to go through the reviewing process. Please contact your credit card company for more details.
     
    Q: What if a product received is defective, incorrect, damaged or incomplete?
    A: We will check and investigate the causes. If it is due to our fault or negligence, then we will issue the full refund to you. If it damaged by the buyer’s misuse or if customer ordered the wrong item, then we are not responsible. If the item becomes defective after use for a period and still within warranty period, then we will issue a partial refund or send you a replacement.
     
    Q: Can i get an replacement if the product becomes defective within warranty period?                                                                                
    A: Yes, if it still has stock, we can send you an replacement, but you need to pay for the shipping cost.   
     
    Q: Can i get an exchange and how long will it take to process an exchange order
    A: Yes, you can. However, your exchange order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 2-3 business days to process and ship from our warehouse, regardless of the shipping method. 
    Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.
     
    Q: Who pays for the shipping cost for a return or an exchange?
    A: The buyer shall bear all the shipping cost for items returned and we won’t accept returns with shipping fee unpaid.